Success Navigator

Success Navigator


South Piedmont Community College
680 US 74
Polkton, NC 28135
Phone: 704-272-5300

Job Location

Each navigator will have a primary location in either Union or Anson County, but travel will be required to all locations.


Commensurate with education and experience


Full-Time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Thursday, December 15, 2022
Closes: Friday, March 31, 2023

Target Start Date

Saturday, April 1, 2023

Expected Work Hours

40 hours per week

Reports to

Assistant Director of Admissions

Employment Type


Minimum Qualifications

· Associates degree OR a high school diploma and student support related experience, one year full-time equivalent

· Customer Service experience, one year full-time equivalent

Preferred Qualifications

· Bachelor’s degree

· Experience in a community college setting working with enrollment, advising, student support services, and/or student records, one year full-time or equivalent

· Preferred Bi-lingual in Spanish

· At least one year full-time or equivalent part-time documented experience in Microsoft Office Suite (Excel, Access, Word, Powerpoint, Outlook) and/or Information System (i.e. Colleague, Banner, Jenzabar, PeopleSoft Campus Solution)

Position Description

Job Description

The Success Navigator is a full-time position serving all locations of SPCC. Each navigator will have a primary location, but travel will be required to all locations. Under the direction of the Assistant Director of Admissions, the Success Navigator is responsible for ensuring all students have a quality front door experience and are connected to institutional resources. The Success Navigator will work collaboratively with faculty and staff to provide a broad range of services throughout the enrollment process to students. Position will participate in on-going professional development trainings related to the College’s student information system(s) and portal; enrollment, financial aid, career assessments, advising, registration, and business office processes.

Job Duties

· Provide assistance to all current and potential students of the College, including, but not limited to career assessment, enrollment applications, financial aid completion, financial aid forms, residency determination service (RDS), placement information, registration, transfer information, and payment; referring to college resource, faculty, and/or staff as needed

· Assist students in selecting educational programs compatible with their interests, needs, and abilities; administer introductory online career assessments as needed

· Guide students seeking non-credit programs through the online registration process and collect documentation and register students for non-credit medical programs

· Process transcripts, forms, and other documentation to allow students to register as quickly as possible

· Serve as the primary contact for the college by answering phone calls, website inquiry forms, and inquiry emails

· Collect prospective student contact information and ensure regular follow-up to promote enrollment and registration

· Provide referrals for service based upon individualized student needs by connecting students with relevant College resources, faculty, and/or staff

· Maintain current knowledge base of all student related resources, procedures, and policies

· Teach students how to navigate the student portal (GO), electronic forms, and other SPCC IT resources

· Collaborate with all areas of the College to support student success initiatives and to provide students with accurate and timely information to make informed and positive decisions

· Maintain confidentiality of information exposed to in the course of business regarding students, supervisors or other employees

· Adhere to all SPCC’s policies and procedures

· Establish and maintain effective working relationships with students, staff, faculty, and the public

· Work effectively within an ethnic, cultural, and socially diverse student population

· Maintain confidentiality of all records in accordance with FERPA

· Work variable schedule if needed, including evenings/weekends and travel between campuses

· Other duties as assigned

How to Apply

Apply online at Position is open until filled. 

Job Post Contact

South Piedmont Community College

Human Resources

PO Box 126

Polkton, NC 28135