Systems Administrator

Systems Administrator

Employer

Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

PCC Main Campus

Salary/Grade

Commensurate with experience

Benefits

State of NC

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Thursday, July 9, 2020
Closes: Friday, July 31, 2020

Target Start Date

Monday, August 3, 2020

Expected Work Hours

8am-5pm

Reports to

Assistant Vice President of Information Technology and Services

Employment Type

Full-Time

Minimum Qualifications

Requires an Associate’s  degree in information technology management, networking technology, computer programming, or related field supplemented by three to five years responsible experience in networking technology; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. 

Preferred Qualifications

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED

Physical Requirements:  Must be physically able to operate a variety of machines and equipment including various computer equipment, telephone, fax machine, etc.  Must be able to exert up to forty pounds of force occasionally and/or up to twenty pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Sedentary work involves sitting most of the time, but may involve lifting, walking or standing for periods of time.  Must be able to lift and/or carry weights of twenty to forty pounds.

Data Conception:  Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.

Interpersonal Communications:  Requires the ability of speaking and/or signaling people to convey or exchange information.  Includes receiving direction and instruction from supervisor.  Includes the ability to provide instruction and guidance on technical computer program use to computer users in layman’s terms.

Language Ability:  Requires ability to read a variety of policies and procedures, instructions, etc.  Requires the ability to prepare required documentation and correspondence, etc. with proper format, punctuation, spelling and grammar, using all parts of speech.  Requires the ability to speak with and before others with poise, voice control and confidence.

Intelligence: Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to deal with several abstract and concrete variables.   Must have the ability to comprehend and interpret received information.

Verbal Aptitude:  Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions; to counsel and teach employees. Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages including various computer languages.

Numerical Aptitude:  Requires the ability to add and subtract totals, to multiply and divide, to use mathematical formulas, to determine percentages and decimals and to determine time.  Must be able to use practical applications of fractions, percentages, ratio and proportion.

Form/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape, and visually read various information.

Motor Coordination:  Requires the ability to coordinate hands and eyes using office machinery; to operate motor vehicles.

Manual Dexterity:  Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, etc.  Must have minimal levels of eye/hand/foot coordination.

Color Discrimination and Visual Acuity:  Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc

Interpersonal Temperament:  Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.

Physical Communications:  Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing:  perceiving nature of sounds by ear).

Position Description

Under general supervision, performs technical work in overseeing, installing, and maintaining computer systems, network file servers, network cabling and network equipment. Work involves supporting and maintaining the colleges VoIP and network infrastructure; planning, and directing activities related to network infrastructure, connectivity, voice, , security, and network management applications; installing, maintaining, and monitoring the hardware of the college’s network to include routers, switches, firewalls, DHCP servers, DNS servers, packet filters, intrusion detection, VOIP, and VPN gateways. Reports to the Assistant Vice President of Information Technology and Services.

ESSENTIAL JOB FUNCTIONS

Maintains and documents network configurations; provides network configuration management.

Deploys, configures, maintains, troubleshoots, and directs the monitoring of  active network equipment and software.

Handles the responsibility for network address assignment, assignment of routing protocols, and routing table configuration, VPN, etc.

Directs the administration on of security devices such as firewalls and intrusion detection systems; applies access lists on routers to restrict traffic flow.

Manages and administers Call Manager and Unity servers including planning and coordinating upgrades and maintenance activities.

Manages the E-911 responder server.

Utilizes Help Desk software to enter and track problems and work requests.

Formulates actions plans with the IT Support and Security Supervisor for approval to the AVP for the following tasks identifying potential issues detected by internal scans of the College’s network infrastructure; and implementing quality of service controls throughout network to support video, data, and VOIP based on data gathered and Pitt Community College policies.

Receives and/or reviews various records and reports such as service request, bid quotations, and invoices.

Prepares and/or processes various records reports including Help Desk tickets, requisitions, IP registry, network study, purchase requisition, work request, computer system log, and various other records, reports, memorandums, correspondence, etc.

Refers to network operating system manuals, World Wide Web, network reference books, network equipment reference manuals, IP Telephony reference manuals, policy and procedure manuals, codes / laws / regulations, publications and reference texts, etc.

Operates a variety of office and specialized equipment including tone generator, continuity tester, personal computers, printers, network server devices, cable tester, etc.

Uses a variety of tools and supplies such as diagonal cutters, scissors, stripper, crimper, cable, RJ-45 connectors, hand tools, network tool kit, printer supplies, cable, general office supplies, etc.; and a variety of computer software such as Microsoft Word, Datatel, Track-It, Cisco Works, “sniffer”, Corel WordPerfect, Microsoft Excel, Microsoft Access, Net Watcher, OGRE, ISS, etc.

Interacts and communicates with various groups and individuals such as Director of Infrastructure Services, all Pitt Community College computer users, faculty department chairs, division heads, technical assistants, OITS computer support staff, etc.

Determines effectively appropriate hardware and software requirements for various operations.

Installs new equipment and systems; provides professional, efficient user support and assistance.

Performs related duties as directed.

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