Technical Assistant

Technical Assistant


Wake Technical Community College
9101 Fayetteville Road
Raleigh, NC 27603
Phone: 919-866-5000

Job Location

Southern Wake Campus

9101 Fayetteville Road
Raleigh, NC 27603


$32,219.96 - $41,710.19 Annually


State of NC Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Monday, October 4, 2021
Closes: Thursday, November 4, 2021

Target Start Date

Wednesday, December 1, 2021

Expected Work Hours

Business hours

Reports to

Dean, Institutional Effectiveness, Accreditation & Research

Employment Type

Full-time Annual

Minimum Qualifications

Associate degree

One year of experience in administrative support  or an equivalent combination of education and experience  

Preferred Qualifications

Experience working with survey/questionnaire software (Remark Office OMR and SurveyPro 3.0)

North Carolina Community College experience

Position Description

Most postings are open for a limited time, depending upon the number of applications received.  When the stated closing date is "Continuous", please apply immediately. The position may close without notice.   

Pay Grade: Assistant 6

This position provides operational and administrative support for the Institutional Effectiveness, Accreditation, and Research department.

Responsibilities and Duties (*Essential Functions):

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.  

* Creates and administers survey requests for the college, which includes procuring survey materials, selecting samples, preparing mail-outs, scanning surveys, constructing data analysis, maintaining a repository of surveys completed, and distributing results

* Updates annual publications, including a Quick Facts Card and Fact Book

* Provides administrative support for the preparation of all Southern Association of Colleges and Schools - Commission on Colleges (SACS-COC) accountability and accreditation reporting

* Organizes and maintains all SACS documentation (official correspondence with COC)

* Assists with preparing and maintaining annual institutional effectiveness plans and goals for the college

* Manages the online IE Budget Planning process by monitoring the annual submissions by the different divisions and departments of the college

* Assists personnel with the IE and Budget online processes

Assists the Director of IE and other personnel within the department with special projects and tasks

Collaborates on research requests and data collection as needed

Manages and updates office records and files

Screens and distributes mail to all personnel in the office

Creates and edits memos and letters on a regular basis

Creates and edits reports, presentations, and proposals

Attends various meetings and takes minutes, transcribes, and distributes minutes and reports as required

Performs other office duties including filing, records management, calendar set-up, and purchasing equipment and supplies

Completes an annual applied benchmark project on an individual or group basis

Knowledge, Skills and Abilities:

Ability to multi-task

Ability to adapt to change

Excellent oral and written communication skills

Proficiency in Microsoft Office

Proficiency in Adobe Acrobat Professional

Demonstrated strong attention to detail

Ability to perform duties independently with minimal supervision

Strong sense of ownership and initiative

Excellent interpersonal skills and the ability to work well with staff, faculty, and the general public

How to Apply

Interested candidates may apply online through the following link: Technical Assistant

Job Post Contact

Human Resources