Technician, Information Technology Services (ITS) Support

Technician, Information Technology Services (ITS) Support


Forsyth Technical Community College
2100 Silas Creek Parkway
Winston-Salem, NC 27103
Phone: 336-723-0371


14.45 per hour



Job Category

  • Technical/Paraprofessional

Application Period

Opens: Tuesday, September 8, 2020
Closes: Tuesday, September 29, 2020

Target Start Date

Thursday, October 1, 2020

Expected Work Hours

Part Time- varied

Employment Type

Part Time

Minimum Qualifications

Working knowledge of networks and PC hardware and software.

Preferred Qualifications

1. Pursuing or have obtained an Associate’s Degree or higher. **Note: Degrees and hours must be from a college accredited by a US Department of Education accepted accrediting agency such as SACSCOC.
2. One year or more of directly related experience.
3. A+ and/or basic Microsoft certifications.
4. Ability to speak and understand both Spanish and English

Position Description

The Part-time Technician, Information Technology Services (ITS) Support will provide college-wide computer systems operations and technical support. The Technician will provide support in the areas of installing equipment, installing, moving and repairing microcomputer hardware and software systems. The Technician will also provide technical assistance and training when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Provide maintenance of PCs: hardware, software, network connectivity, and general information technology equipment in classrooms, conference areas, and offices.
• Respond to computer service requests related to computer systems hardware and software.
• Assist in projects such as converting to new hardware and software, moving equipment, network cabling, and classroom setup changes.
• Assist in implementing instructional technology needs and goals.
• Diagnose hardware, software, and operator problems; perform remedial actions to correct problems.
• Provide limited training in the use of new software or hardware.
• Read technical journals or manuals and attend vendor seminars to learn about new computer hardware and software.
• Assume responsibility for being familiar with and adhering to all policies of the College.
• Treat others respectfully, speak to others courteously and behave in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
• Model an understanding of and commitment to the comprehensive community college philosophy and mission.

How to Apply

Interested candidates please apply online through the Forsyth Tech applicant portal at

Job Post Contact

Forsyth Technical Community College
Main Campus - Allman Building
2100 Silas Creek Parkway
Winston-Salem, NC  27103
Phone: 336-734-7302
Fax: 336-761-2309