The Workforce & Continuing Education (WCE) Records Technician performs registration functions for continuing education programs. The WCE Records Technician enters data from a variety of sources, primarily the continuing education registration form. This position requires daily contact with continuing education student emphasizing quality customer service. Additional responsibilities include: registering continuing education students in-person, over the phone, online; answering questions and/or guiding students to appropriate departments as needed; processing drops, adds, and transfers for all WCE courses; processing scholarships, fee-waivers, and other financial-related transactions; and maintaining WCE student records (e.g. name changes, duplicate records, address changes). This position requires an individual who can maintain confidentiality and security of records as well as work with minimal supervision. The Records Technician must maintain a thorough knowledge of institutional policies and procedures, especially those impacting the WCE Registration process, WCE programs, continuing education regulations, and registration data systems.