Technology Specialist - Help Desk

Technology Specialist - Help Desk

Employer

Randolph Community College
629 Industrial Park Ave
Asheboro, NC 27205
Phone: 336-633-0200

Salary/Grade

LEVEL 12 - $44,616 - $51,308

Benefits

Full-Time Benefits

Job Category

  • Professional

Application Period

Opens: Wednesday, October 26, 2022
Closes: Tuesday, January 31, 2023

Target Start Date

Sunday, January 1, 2023

Expected Work Hours

40

Employment Type

Full-Time

Minimum Qualifications

  • Associate degree in computer-related field.
  • One year, current experience in Microsoft Windows Operating System and Microsoft Office software including Word, Excel, and Outlook.
  • One year hardware maintenance and repair
  • One year experience with endpoint security management

Preferred Qualifications

  • Bachelor’s degree in computer-related field.
  • One year experience with Microsoft Office software including PowerPoint, Access, and OneNote.
  • CompTia A+ Certification (or similar)
  • CompTia Net+ certification (or similar)
  • One year audio visual equipment experience, including sound experience
  • One year Apple Macintosh computer experience
  • One year customer service experience.

Position Description

GENERAL JOB DESCRIPTION:  The Technology Specialist – Help Desk reports directly to the Help Desk Operations position.  The Technology Specialist – Help Desk position will provide Tier I support via walk ins, phone, email, and/or remote assisting software.  This position will also provide assistance with procuring technology resources for the college.

 

DUTIES:

  • Provide Tier I support to students, faculty, and staff via walk ins, phone, email, and/or remote assisting software.
  • Perform configuration and installation of college mobile devices.
  • Serve as the technical point of contact for the supply inventory software used by computer services, purchasing, and facilities.
  • Assist with the coordination of planning, acquiring, installing, and maintenance of the college’s instructional technology equipment.
  • Configure and install all RCC computers and classroom instructional technology equipment.
  • Coordinate, repair, and perform maintenance and upgrades on all RCC computers.
  • Perform minor repairs and preventive maintenance on the instructional technology equipment.
  • Serve as a technical contact for college events.
  • Assist with the computer equipment, instructional technology equipment, and the software inventories of the college.
  • Create and conduct end user training as needed.
  • Provide assistance to faculty and staff with the procurement of computer hardware and software.
  • Conduct preliminary research of new technology.
  • Participate in departmental planning and evaluation.

 

 

COLLEGE REQUIREMENTS OF ALL EMPLOYEES:

  • Demonstrated excellence in written, oral, and interpersonal communication skills. 
  • Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
  • An understanding of and commitment to the comprehensive community college philosophy and mission.
  • Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
  • Acts as a team player when working with any and all employees of the College.
  • Serves on institutional committees as appointed by the President.
  • Performs other duties and responsibilities as needed.
  • Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures.
  • Promote good safety habits and be compliant with OSHA safety regulations.
  • Randolph Community College conducts a background check and drug screening on all full-time new hires.

How to Apply

Interested and qualified individuals must apply online at https://www.randolph.edu/rcc-jobs.html.

Position is open until filled. 

Job Post Contact

Heather Clouston

Director of Human Resources

Randolph Community College

629 Industrial Park Avenue

Asheboro, NC  27205

336-633-0256