GENERAL JOB DESCRIPTION:  The Technology Specialist – Help Desk reports directly to the Help Desk Operations position.  The Technology Specialist – Help Desk position will provide Tier I support via walk ins, phone, email, and/or remote assisting software.  This position will also provide assistance with procuring technology resources for the college.

DUTIES:

• Provide Tier I support to students, faculty, and staff via walk ins, phone, email, and/or remote assisting software.
• Perform configuration and installation of college mobile devices.
• Serve as the technical point of contact for the supply inventory software used by computer services, purchasing, and facilities.
• Assist with the coordination of planning, acquiring, installing, and maintenance of the college’s instructional technology equipment.
• Configure and install all RCC computers and classroom instructional technology equipment.
• Coordinate, repair, and perform maintenance and upgrades on all RCC computers.
• Perform minor repairs and preventive maintenance on the instructional technology equipment.
• Serve as a technical contact for college events.
• Assist with the computer equipment, instructional technology equipment, and the software inventories of the college.
• Create and conduct end user training as needed.
• Provide assistance to faculty and staff with the procurement of computer hardware and software.
• Conduct preliminary research of new technology.
• Participate in departmental planning and evaluation.

COLLEGE REQUIREMENTS OF ALL EMPLOYEES:

• Demonstrated excellence in written, oral, and interpersonal communication skills. 
• Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
• An understanding of and commitment to the comprehensive community college philosophy and mission.
• Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
• Acts as a team player when working with any and all employees of the College.
• Serves on institutional committees as appointed by the President.
• Performs other duties and responsibilities as needed.
• Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures.
• Promote good safety habits and be compliant with OSHA safety regulations.
• Randolph Community College conducts a background check and drug screening on all full-time new hires.