Technology Specialist - Help Desk

Technology Specialist - Help Desk


Randolph Community College
629 Industrial Park Ave
Asheboro, NC 27205
Phone: 336-633-0200


LEVEL 12 - $44,616 - $51,308


Full-Time Benefits

Job Category

  • Professional

Application Period

Opens: Thursday, February 8, 2024
Closes: Thursday, February 29, 2024

Target Start Date

Monday, March 4, 2024

Expected Work Hours


Employment Type


Minimum Qualifications

  • Associate degree in computer-related field.
  • One year, current experience in Microsoft Windows Operating System and Microsoft Office software including Word, Excel, and Outlook.
  • One year hardware maintenance and repair
  • One year experience with endpoint security management

Preferred Qualifications

  • Bachelor’s degree in computer-related field.
  • One year experience with Microsoft Office software including PowerPoint, Access, and OneNote.
  • CompTia A+ Certification (or similar)
  • CompTia Net+ certification (or similar)
  • One year audio visual equipment experience, including sound experience.
  • One year Apple Macintosh computer experience
  • One year customer service experience.

Position Description

GENERAL JOB DESCRIPTION:  The Technology Specialist – Help Desk reports directly to the Director of Information Technology Systems position.  The Technology Specialist – Help Desk position will provide Tier I support via walk ins, phone, email, and/or remote assisting software.  This position will also provide assistance with procuring technology resources for the college.



  • Serve as the primary Tier I support to students, faculty, and staff via walk ins, phone, email, and/or remote assisting software.
  • Perform configuration and installation of college mobile devices.
  • Serve as the technical point of contact for the supply inventory software used by computer services, purchasing, and facilities.
  • Assist with the coordination of planning, acquiring, installing, and maintenance of the college’s instructional technology equipment.
  • Configure and install all RCC computers and classroom instructional technology equipment.
  • Coordinate, repair, and perform maintenance and upgrades on all RCC computers.
  • Perform minor repairs and preventive maintenance on instructional technology equipment.
  • Serve as a technical contact for college events.
  • Assist with the computer equipment, instructional technology equipment, and the software inventories of the college.
  • Create and conduct end user training as needed.
  • Provide assistance to faculty and staff with the procurement of computer hardware and software.
  • Conduct preliminary research of new technology.
  • Participate in departmental planning and evaluation.




  • Demonstrated excellence in written, oral, and interpersonal communication skills. 
  • Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
  • An understanding of and commitment to the comprehensive community college philosophy and mission.
  • Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
  • Acts as a team player when working with any and all employees of the College.
  • Serves on institutional committees as appointed by the President.
  • Performs other duties and responsibilities as needed.
  • Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures.
  • Promote good safety habits and be compliant with OSHA safety regulations.
  • Randolph Community College conducts a background check and drug screening on all full-time new hires.

How to Apply

Interested and qualified individuals must apply online at

Position is open until filled. 

Job Post Contact

Heather Clouston

Director of Human Resources

Randolph Community College

629 Industrial Park Avenue

Asheboro, NC  27205