Technology Specialist - System Support

Technology Specialist - System Support


Randolph Community College
629 Industrial Park Ave
Asheboro, NC 27205
Phone: 336-633-0200


LEVEL 13 - $46,488 - $53,461


Full-Time Benefits

Job Category

  • Professional

Application Period

Opens: Tuesday, May 2, 2023
Closes: Monday, July 3, 2023

Target Start Date

Tuesday, August 1, 2023

Expected Work Hours


Employment Type


Minimum Qualifications

  • Associate degree in a computer related field or two years’ experience using Microsoft 365 in a power user role and Microsoft 365 certifications.
  • Working knowledge of Windows Operating Systems
  • Strong computer skills including proficiency with Microsoft 365.
  • Critical thinking and problem determination skills.
  • Ability to interpret a variety of instructions furnished in written, oral, or diagram form.

Preferred Qualifications

  • Bachelor's Degree in a computer related field
  • One year system administration experience.
  • One year network administration experience
  • Experience with Ellucian Colleague and related products.
  • Experience with hardware maintenance and repair

Position Description

GENERAL JOB DESCRIPTION:  The Technology Specialist – Systems Support reports directly to the Director of Information Technology Services.  The Technology Specialist – Systems Support will play a critical role by providing Tier 1 support for critical systems and serving as a backup for cybersecurity.



  • Provide Tier 1 support for the college’s voice over IP (VoIP) system (including initial user setup) and the college’s wireless (wifi) network.
  • Provide Tier 1 system administrator support for the college’s ERP environment-related applications.
  • Serve as a backup for cybersecurity monitoring and incident response.
  • Perform routine maintenance on ERP-related Windows servers.
  • Assist with the creation of security classes and user authorization forms.
  • Perform various administrative tasks, such as tracking warranty and maintenance agreements, entering requisitions, weekly patch documentation, maintaining budget information and assisting with updating the departmental operating manual.
  • Assist with the maintenance of instructional labs and instructional technology equipment.
  • Provide assistance to faculty and staff with the procurement of computer hardware and software.
  • Assist with the computer equipment, instructional technology equipment, and the software inventories for the college.
  • Assist with the coordination of planning, acquiring and installing the college’s instructional technology equipment.
  • Participate in departmental planning and evaluation.



  • Demonstrated excellence in written, oral, and interpersonal communication skills. 
  • Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
  • An understanding of and commitment to the comprehensive community college philosophy and mission.
  • Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
  • Acts as a team player when working with any and all employees of the College.
  • Serves on institutional committees as appointed by the President.
  • Performs other duties and responsibilities as needed.
  • Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures.
  • Promote good safety habits and be compliant with OSHA safety regulations.
  • Randolph Community College conducts a background check and drug screening on all full-time new hires.

How to Apply

Interested and qualified individuals must apply online at

Position is open until filled. 

Job Post Contact

Heather Clouston

Director of Human Resources

Randolph Community College

629 Industrial Park Avenue

Asheboro, NC  27205