GENERAL JOB DESCRIPTION:  The Technology Specialist – Systems Support reports directly to the Director of Information Technology Services.  The Technology Specialist – Systems Support will play a critical role by providing Tier 1 support for critical systems and serving as a backup for cybersecurity.

DUTIES:

• Provide Tier 1 support for the college’s voice over IP (VoIP) system (including initial user setup) and the college’s wireless (wifi) network.
• Provide Tier 1 system administrator support for the college’s ERP environment-related applications.
• Serve as a backup for cybersecurity monitoring and incident response.
• Perform routine maintenance on ERP-related Windows servers.
• Assist with the creation of security classes and user authorization forms.
• Perform various administrative tasks, such as tracking warranty and maintenance agreements, entering requisitions, weekly patch documentation, maintaining budget information and assisting with updating the departmental operating manual.
• Assist with the maintenance of instructional labs and instructional technology equipment.
• Provide assistance to faculty and staff with the procurement of computer hardware and software.
• Assist with the computer equipment, instructional technology equipment, and the software inventories for the college.
• Assist with the coordination of planning, acquiring and installing the college’s instructional technology equipment.
• Participate in departmental planning and evaluation.

COLLEGE REQUIREMENTS OF ALL EMPLOYEES:

• Demonstrated excellence in written, oral, and interpersonal communication skills. 
• Demonstrated commitment to diversity, equal opportunity, and the academic, intellectual, and social development of all students and employees.
• An understanding of and commitment to the comprehensive community college philosophy and mission.
• Treats others respectfully, speaks to others courteously, and behaves in such a way that creates a workplace environment that is marked by trustworthiness, honest but polite communication, and interpersonal interactions that are both personally cordial and professionally appropriate.
• Acts as a team player when working with any and all employees of the College.
• Serves on institutional committees as appointed by the President.
• Performs other duties and responsibilities as needed.
• Annually review all Randolph Community College safety rules and policies and be familiar with all emergency safety procedures.
• Promote good safety habits and be compliant with OSHA safety regulations.
• Randolph Community College conducts a background check and drug screening on all full-time new hires.