Technology Support Technician
Employer
Job Location
3000 Wayne Memorial Dr.
Goldsboro, NC 27534
Salary/Grade
Benefits
Job Category
- Technical/Paraprofessional
Application Period
Closes: Sunday, December 31, 2023
Target Start Date
Expected Work Hours
Reports to
Employment Type
Minimum Qualifications
An Associate of Applied Science degree in Information Systems or a closely related field from a regionally accredited institution is required. Must have at least one year of experience with computer systems hardware, software, and networking, preferably in an academic setting at the college level. At least one year of audio-visual support and event management experience is required. Strong oral and written communication skills with the ability to communicate well with staff, students, and the public are required. Possess at least one year of experience in supporting an Information Technology (IT) helpdesk environment. Intermediate knowledge and experience in Windows Operating Systems and Microsoft Office. Candidates should have the technical knowledge to help solve complex problems. Must be able to work flexible hours, including evenings and occasional weekends to accommodate community events and meetings.
Preferred Qualifications
A National Career Readiness Certificate and Bilingual in English and Spanish are preferred.
Position Description
The Technology Support Technician is a forward-facing position as part of IT. Duties will include regular customer communication and participating in departmental documentation efforts. The Technician will be responsible for installing new computers, loading appropriate software, and setting up network printers, and AV equipment for campus use; will resolve incoming requests for service and support from the service desk for a designated area of responsibility. The Technician will use technical expertise and understanding of business needs to evaluate and resolve IT incidents and problem service desk tickets. The Technician will also be responsible for communication with customers on the status of open requests and will work closely with other areas of Information Technology.
If selected for employment, the applicant must submit to a criminal background check and drug screening.
INSTITUTION: Wayne Community College is a member of the North Carolina Community Colleges System. Located in Goldsboro, NC, the College serves Wayne and adjoining counties. Wayne Community College is an affirmative action/equal opportunity employer. A Tobacco-Free Campus as of August 1, 2009.
How to Apply
APPLICATIONS: Submit an employment application and all supporting materials, including copies of certifications, post-secondary transcripts, resume, and cover letter via ApplicantOne at https://www.waynecc.edu/jobs. No paper applications will be accepted. Applications will be screened, and the most qualified applicants interviewed. All applicants will be notified once the position has been filled.
Job Post Contact
Human Resources: wcc-hr@waynecc.edu