Temporary Student Success Advisor (5 Positions)
Employer
Salary/Grade
Benefits
Job Category
- Professional
Application Period
Closes: Monday, July 26, 2021
Target Start Date
Expected Work Hours
Employment Type
Minimum Qualifications
• Bachelor’s degree from a four‑year college or university. Note: Degrees and hours must be from a college accredited by a US Dept. of Education accepted accrediting agency such as SACSCOC.
• Excellent proficiency in both written and oral communication including the ability to convey information clearly for varied audiences.
• Excellent organizational skills, ability to manage multiple priorities and projects and handle deadlines and changing priorities, attention to details and follow through.
• Excellent interpersonal and team building skills.
• Detail-oriented with ability to prioritize multiple projects.
• Passionate, professional and excited to help students and work well with others.
• Natural problem solver with a bias toward action.
• Hardworking and dedicated innovator.
• Knowledge of student recruitment and retention issues.
• Highly self-motivated and directed.
• Strong computer, problem-solving and analytical skills.
• Outstanding ability to work effectively in teams of diverse people and organizations.
• Ability to
o use discretionary judgment.
o present to small and large groups.
o attend some night and weekend events.
• Understanding of and commitment to the unique nature and role of community colleges in general and Forsyth Tech in particular.
LANGUAGE SKILLS:
• This individual must possess strong communication skills both oral and written.
• Ability to write routine correspondence and clearly communicate with a variety of different audiences.
• Ability to speak effectively before groups of customers or employees.
REASONING ABILITY:
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to review written material and identify missing information, flaws in logic or argumentation, and confusing or ambiguous language in the context of complying with published requirements for grant submission.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Preferred Qualifications
•Experience working with community college student populations.
Position Description
Advising:
•Assists members of the enrollment advising team, providing career and academic advising and follow-up services to new students, including case management to assist students through a guided pathway experience that aligns with their life and career goals.
•In coordination with student success advisors, provide on-campus support in academic advising and enrollment support for all students.
•Counsel prospective students daily via face-to-face meetings, telephone, e-mail and text communication to encourage campus visits as well as completion of the admissions and enrollment processes. Conduct follow-up to determine their educational needs, concerns, and interests, and career options.
•Actively support student caseload.
•Provide academic counseling to new, continuing, returning, and prospective students; explain policies, procedures, and program requirements in a variety of modalities.
•Review, interpret, and evaluate applicant test scores and other information to determine eligibility status.
•Inform students about alternatives, limitations and possible consequences of academic decisions (e.g. adding, dropping and withdrawing from courses; change of program, major and/or transfer institution).
•Provide exemplary communication in a timely manner with counselors, prospects, students and parents.
•Closely assist and mentor new students through the admissions and enrollment process, including career and academic advising, planning, testing assistance, financial aid, and registration support to potential students utilizing specific knowledge about the vast array of College educational programs and degrees.
•Guides and assists students in finding career/transfer information.
•Assists with orientation process for new students, placing an emphasis on career exploration and program/major selection.
General:
•Participate in prospective student yield and retention efforts by maintaining proactive contact with active prospective students throughout the entire enrollment process.
•Utilize and maintain various student information systems and technology to track and communicate with prospective students and applicants, including the management and maintenance of CRM in conjunction with IT staff.
•Collaborate with and serve as an information resource to faculty, staff and students regarding enrollment.
•Provide off campus center support during registration, special events, and tours.
•Maintain awareness of new developments in fields of study offered at Forsyth Tech through personal research on the college’s website and catalog, conferences and professional development classes.
•Assist in the implementation of large, multi-departmental special events utilizing presentation and promotional materials.
•Behave in a professional manner that promotes collaboration, collegiality, and outstanding customer service for both internal and external clients.
•Perform other duties as assigned.
How to Apply
Job Post Contact
Forsyth Technical Community College
Main Campus - Allman Building
2100 Silas Creek Parkway
Winston-Salem, NC 27103
Phone: 336-734-7302
Fax: 336-761-2309
Email: forsythtechhr@forsythtech.edu