Job Description

The Testing Coordinator is a full-time, 12-month position located primarily on the Old Charlotte Highway Campus in Monroe, NC. Under the direction of the Director of Admissions and Testing, the Testing Coordinator will coordinate all processes related to testing services and supervise Testing Proctors. In addition, the Testing Coordinator will ensure all test publisher procedure/policies are followed, all staff are credentialed and trained, and all testing is conducted in a clean, comfortable, honorable testing environment. This position requires a variable schedule including night and weekend hours as well as travel to all South Piedmont locations.

Job Duties

• Obtain all test publisher credentials at the coordinator/proctor level or above (renew as required)
• Participate in regular training to ensure consistent adherence to test publisher policies
• Setup and maintain testing availability through various testing appointment systems (i.e. South Piedmont, Pearson Vue, UNC Online, etc.)
• Coordinate and supervise Testing Proctors to ensure coverage of all scheduled test sessions
• Conduct regular training with all staff that assist with testing services
• Create student profiles for CASAS and Workkeys testing in the appropriate test environment
• Extract and compile Board Report data for testing services
• Monitor testing units and place orders to replenish test units and supplies as needed
• Update various software as needed (i.e. Appointment software, Pearson Vue, UNC Online, South Piedmont website, etc.)
• Work closely with Disability Services to ensure testing accommodations may be provided
• Coordinate College and Career Readiness (CCR) testing with CCR department
• Manage all request for testing services
• Serve as primary technical liaison between various testing publishers for all test being offered at the college and local IT staff
• Maintain a written operations manual that documents and standardizes college practices for testing services include frequently asked questions section
• Address and resolve any testing service issues or complaints
• Provide exceptional customer service
• Administer placement tests, health admissions tests, make-up instructor, distance learning, and other tests as requested by South Piedmont students or community
• Ensure that all tests are proctored according to test publisher or instructor guidelines
• Be familiar with and enforce testing procedures
• Take disciplinary action in the event of student misconduct and report any irregularities in the testing process to the designated person/entity
• Ensure test security by returning or securing testing materials after test completion as instructed on the test proctoring form
• Inform tester of next steps in retrieving test results or directing to the appropriate college department or test publisher for assistance
• Accurately enter test scores into the Student Management and/or Document Imaging Systems
• Assist with testing on other campus and off-site locations as needed
• Process request for transfer of test scores to other entities
• Monitor incoming Exam Proctoring forms for accuracy and/or scheduling conflicts following up with the requestor as necessary
• Monitor all appointment systems to ensure all testing information is available at least twenty-four hours before scheduled test
• Ensure processes and communication establish a tranquil testing process for all testers
• Ensure all testers receive the appropriate testing accommodations as instructed by the Instructor or Disability Services
• Maintain confidentiality of all records in accordance with FERPA
• Exhibit personal and professional integrity which communicates a sense of mission, reliability and ability to self-start
• Use a positive and proactive approach in identifying problems, creating innovative solutions and managing projects
• Show flexibility and willingness to change; open-mindedness, fairness and the ability to see multiple perspectives; a willingness to take risks; and a willingness to accept responsibility for professional and personal growth
• Participate in short-range and long-range planning; conduct research and surveys to determine current effectiveness and future needs; prepare updates, reports and plans
• Perform other duties as assigned