Testing Proctor

SALARY:$13.00 Hourly

DIVISION:Instruction

DEPARTMENT:Academic Support

OPENING DATE:08/10/21

CLOSING DATE:Continuous

OCCUPATIONAL SUMMARY:

The Testing Proctor is responsible for proctoring a variety of test for Craven Community College students and the community. The Testing Proctor provides helpdesk support to students and performs a variety of computer, telephone, proctoring, and customer service activities.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides customers with test instructions, exam timings, and passes out testing materials 
• Provides high quality customer service, reception, and accurate intake for all visitors
• Verifies personal identifications while checking potential testers into the Testing Center
• Ensures that testers do not possess any materials that are in violation of tests protocols and maintains a secure locker system for tester’s personal items
• Obtains and maintains testing certifications for a variety of testing companies
• Administers placement tests, health science admissions exams, BLET assessments and proctors internal and external tests 
• Ensures that testing policies and protocols are followed for each testing company and each individual test
• Monitors testers remotely, via a video monitoring system, and face-to-face in the exam rooms to ensure testers do not indulge in misconduct
• Maintains the security of tester information 
• Takes disciplinary action in the event of misconduct on a testers part
• Assists and administers ADA testing services and monitors the use of assistive technology when needed
• Answers a high volume of inbound calls and maintains a response rate swiftly in accordance with mandated standards
• Keeps Tutortrac records updated and enters all testing times into Tutortrac
• Participates in appropriate committees and task forces as assigned
• Performs other job-related duties and projects as assigned in support of the College’s mission, core values and goals

MINIMUM QUALIFICATIONS:

High School Diploma or Equivalent.

Two (2) years' experience in an office environment.

Preferred:
Two (2) years' experience in an educational environment.

Two (2) years' experience proctoring exams.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge

• North Carolina placement test procedures 
• ADA testing accommodations
• Working knowledge of the college’s student information system (Colleague)

Skills

• Excellent customer service skills
• Proficiency with computer software programs important to testing administration and data management
• Proficiency with Microsoft Office applications 
• Attention to detail and high level of accuracy
• Analyzing complex problems, identifying solutions, and demonstrating critical thinking 

 
Abilities

• Establish and maintain effective working relationships with those contacted in the course of work
• Perform basic arithmetic calculations
• Communicate effectively both verbally and in writing
• Prepare and maintain required reports and records
• Prioritize tasks and meet established deadlines
• Handle confidential information with absolute discretion
• Commitment to diversity, equity and inclusion; demonstrated ability to work effectively with a culturally diverse workforce, including those with different levels of academic preparation and varying physical and learning abilities, and socioeconomic levels

APPLICATIONS MAY BE FILED ONLINE AT:
https://www.schooljobs.com/careers/cravencc/jobs/3186671/testing-proctor

800 College Court
New Bern, NC 28562
252-638-7335

hr@cravencc.edu

Position #2021-00087
TESTING PROCTOR
KT