GENERAL FUNCTION:

The TLC Specialist is a member of The Learning Center (TLC) team. The position includes staffing TLC front desk, including appointment management, tutor referral tracking, accessing and addressing the needs of students in-person, over the phone, or through electronic communication.  The TLC Specialist also proctors placement testing, nursing testing, make-up tests, and distance learning exams. Additionally, the TLC Specialist will tutor students in a variety of areas, including introductory computer use and Microsoft Office Suite, writing, and basic study skills. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Staff TLC front desk and manage all TLC traffic, phone calls, and emails.
• Manage the scheduling of tutoring appointments and a variety of testing appointments including placement testing, nursing entrance exams, make-up testing, and distance education proctored exams.
• Administer the requests for and collection of tutoring referrals, both paper and electronic.
• Maintain paper and electronic records of tutoring and testing each semester.
• Maintain the administrative side of Smarthinking Online tutoring, include usage monitoring, troubleshooting, and faculty and student training.
• Engage in all aspects of testing within TLC, including scheduling test dates and times, working with partnering institutions or agencies.
• Tutor students in introductory computer use and Microsoft Office Suite, writing, and basic study skills.
• Gather monthly and yearly reports of testing and TLC outreach and events.

MINIMUM REQUIREMENTS:

• Bachelor’s degree from a regionally accredited institution.
• Understanding of student support services and community college student needs.
• Able to work with a variety of students from high school through adulthood.
• Must be creative, flexible, and possess strong organizational and interpersonal skills.
• Proficiency in Microsoft Office software and the use of a variety of office equipment, and ability to use a student retention platform.

PREFERRED:

• Experience as a tutor or in working in a tutoring or testing center.