Veterans Services Specialist

Veterans Services Specialist


Pitt Community College
1986 Pitt Tech Road
Winterville, NC 28590
Phone: 252-493-7200

Job Location

Main Campus, Winterville, NC


$40,924.00 - $51,155.00 annual salary


State of NC Full Time Benefits

Job Category

  • Technical/Paraprofessional

Application Period

Opens: Monday, September 26, 2022
Closes: Sunday, October 16, 2022

Target Start Date

Tuesday, November 1, 2022

Expected Work Hours


Reports to

Coordinator of Veteran Affairs

Employment Type

Full-Time Position

Minimum Qualifications

Completion of Baccalaureate degree in Education, Sociology, Psychology or closely related fields from a regionally accredited institution required. Two (2) years of advising and counseling experience in a community college, college, university or similar educational setting. Previous experience advising and working with veterans and students from diverse cultures and ethnic backgrounds preferred.

Preferred Qualifications

Physical Requirements:  Must be physically able to operate a variety of machines and equipment including a computer, telephone, basic office equipment, vehicle, etc.  Must be able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting much of the time, but involves walking and standing, stooping, kneeling, pushing, pulling, etc. for periods of time.  Must be able to lift and /or carry weights of up to 50 pounds.


Data Conception:  Requires the ability to compare and/or judge the readily observable functional, structural or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.


Interpersonal Communications:  Requires the ability of speaking and/or signaling people to convey or exchange information.  Includes giving assignments and/or directions to volunteers and receiving assignments and/or directions from supervisor.


Language Ability:  Requires ability to read a variety of policy and procedure manuals, regulations, reports, etc. Requires the ability to prepare reports, schedules, correspondence, etc. with proper format, punctuation, spelling and grammar, using all parts of speech.  Requires the ability to speak with and before others with poise, voice control and confidence.

Intelligence:  Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; to deal with several abstract and concrete variables. Requires the ability to make independent judgments in absence or supervision; to acquire knowledge of topics related to primary occupation.  Must have the ability to comprehend and interpret received information and to understand and implement basic office machinery functions.


Verbal Aptitude:  Requires the ability to record and deliver information, to explain procedures, to follow and give verbal and written instructions, to counsel and teach volunteers and inmates.  Must be able to communicate effectively and efficiently in a variety of technical and/or professional languages including legal, counseling, street/criminal jargon, computer, etc.


Numerical Aptitude:  Requires the ability to add and subtract totals, to multiply and divide, to determine percentages and decimals and to determine time.


Forms/Spatial Aptitude:  Requires the ability to inspect items for proper length, width and shape, and visually read various information.


Motor Coordinator:  Requires the ability to coordinate hands and eyes using office machinery; and to drive motor vehicles.


Manual Dexterity: Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, buttons, switches, catches, etc. Must have minimal levels of eye/hand/foot coordination.


Color Discrimination and Visual Acuity:  Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts; preparing and analyzing written or computer data, etc.


Interpersonal Temperament:  Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency, unusual or dangerous situations. The worker may be subject to danger or risk to a slight degree.


Physical Communications:  Requires the ability to talk and/or hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving nature of sounds by ear).




Knowledge of Job:  Has thorough knowledge of the methods, policies, and procedures of the Student Development Services as they pertain to the performance of duties of the Veterans Services Specialist. Has considerable knowledge of the principles and practices associated with veteran affairs activities, particularly those involving identifying educational needs of the community in relation to available services at the college. Has considerable knowledge of about veterans educational benefits, the laws, ordinances, standards, and regulations pertaining to the essential duties and responsibilities of the position. Is able to comprehend, interpret, and apply regulations, procedures, and related information. Has comprehensive knowledge of the terminology, principles, and methods utilized within the departmentIs able to effectively communicate and interact with supervisors, students, faculty, local businesses, community organizations, nearby military bases, the general public, and all other groups involved in the activities of the department. Is able to effectively establish networking contacts and promote positive public relations within the community. Is able to assemble information and make written reports and documents in a concise, clear and effective manner. Is able to use independent judgment and work with little direct supervision as situations warrant. Has the mathematical ability to handle required calculations using percentages and decimals. Has knowledge of computers. Is able to read, understand, and interpret statistical reports and related materials.


Quality of Work: Maintains high standards of accuracy in exercis­ing duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and inter­acts with all departments/divisions, co?workers, students, faculty, and the general public.


Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Specific Duties and Responsibilities."


Dependability: Assumes responsibility for doing assigned work and meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, established policy, standards, and prescribed procedures. Accepts accountability for meeting as­signed responsibilities in the technical, human, and conceptual areas.


Attendance: Attends work regularly and adheres to established policies and procedures regarding absences and tardiness. Provides ade­quate notice to higher management with respect to vacation time and time off requests. 


Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant, and self starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for completion of work with a minimum of supervision and instruction.


Judgment: Exercises analytical judgment in areas of responsibili­ty. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alter­native solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and proce­dures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations, and alternatives before exercising judgment.


Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or conse­quences are justified, i.e., poor communications, variance with established policy or procedures, etc. Offers suggestions and recom­mendations to encourage and improve cooperation between all staff persons and departments.


Relationships with Others: Shares knowledge with supervisors and staff for mutual and college benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships with department employ­ees, students, faculty, managers in other departments, representatives from organizations, and the general public so as to maintain good will toward the college and project a positive image. Tactfully and effectively handles requests, suggestions, and complaints from other departments and persons in order to maintain good will. Interacts effectively with fellow employees, supervisor, students, faculty, professionals, and the general public.


Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establishes a personal schedule accordingly. Attends meet­ings, planning sessions, and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings, deadlines and events.


Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the college and various regulatory agen­cies. Sees that the standards are not violated. Maintains a clean and orderly workplace.


Planning:  Plans, coordinates and uses information effectively in order to enhance activities and production. Knows and understands expectations regarding such activities and works to ensure such expectations are met. Develops and formulates ways, means and timing to achieve the goals and objectives. Effectively and efficiently organizes, arranges and allocates manpower, financial and other designated resources to achieve such goals and objectives. 


Organizing:  Efficiently organizes work and that of subordinate staff well. Ensures that personnel understand what results are expected of them and that each are regularly and appropriately informed of all matters affecting them and/or of concern to them.


Staffing:  Works with upper management, where appropriate, to select and recommend employment of qualified personnel. Personally directs the development and training of division personnel under charge, ensuring their induction, orientation and training.


Leading:   Provides a work environment, which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to personnel under charge concerning their performance. Commends and rewards employees under charge for outstanding performance, and takes timely and appropriate disciplinary action as necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of established goals and objectives.


Controlling:  Provides a work environment that is orderly and controlled. Coordinates, audits and controls manpower and financial resources efficiently and effectively. Coordinates, audits and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of established standards, methods and procedures.


Delegating:  Assigns additional duties as necessary and/or appropriate in order to meet goals, enhance the abilities of personnel under charge, build their confidence and assist them in personal growth. Has confidence in staff to meet new or additional expectations.

Decision Making:  Exercises discretion and judgment in developing and implementing courses of action affecting functions under charge. Recognizes when a particular policy, procedure or strategy does not foster the desired result, moves decisively and explicitly to develop and implement alternatives.


Creativity:  Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness functions under charge. Employs imagination and creativity in the application of duties and responsibilities. Is not averse to change that supports achievement of goals and objectives.

Human Relations:  Strives to develop and maintain excellent rapport with personnel under charge. Listens to and considers their suggestions and complaints and responds appropriately.  Establishes a work environment to promote and maintain mutual respect.


Policy Implementation:  Has a clear and comprehensive understanding of policies regarding functions under charge and the function of the organization. Adheres to policies in the discharge of duties and responsibilities and ensures the same from personnel under charge.

Policy Formulation:  Maintains awareness of changes in operating philosophies and policies and routinely reviews policies to ensure that any changes in philosophy or prac­tice are appropriately incorporated into functions under charge. Recognizes and understands the relationship between operating policies and practices and morale and performance. Strives to ensure that established policies enhance same.




Position Description

Under general supervision, the person in this position is responsible for providing a range of educational outreach, support, and referral services for returning veterans, service members still on active duty and eligible dependents. These services include but are not limited to coordination of admissions & registration, state/federal financial aid advising, veterans’ educational benefits awarding, course planning, personal counseling, disability services review, and any other services that provide support to veterans on campus and in the community. Reports to the Coordinator of Veteran Affairs.

Assist in college recruitment of veterans by serving as campus liaison to local military bases and community organizations serving veterans. Visits area military bases and veterans organizations to provide information to transitioning veterans regarding programs offered at Pitt Community College.

Collaborate with the college marketing department to develop promotional material for outreach to military and community organizations and prospective military/veteran students, both on-line and in print.

Meet with all new veteran students during their first semester (group or individual sessions) to assess transition to school, assist in resolving school adjustment issues, and provide veterans with information about available campus and community resources as needed.

Assist veterans and eligible dependents in completing various applications for services and other required intake documents to ensure eligibility and program compliance.

Must exercise knowledge of interpersonal communication skills with tact, diplomacy and patience. 


Knowledge of basic office software applications required (Excel, WordPerfect, PowerPoint, etc.). 


Must demonstrate good oral and written communication skills.


Must have ability to sustain regular work attendance, and work cooperatively with students, faculty, staff and the general public. 


Ability to speak effectively with small and large groups required. Ability to work some evenings and weekends required.


Provide advice and assistance in the satisfactory academic appeal process for veterans and dependents that are in danger of losing their VA educational benefits. 

Helps veterans identify the skills required to reach their goals and assist veterans in identifying obstacles that prevent them from reaching their goals.

Develop and implement a veterans’ mentoring program.

Develop peer-to-peer veteran student networks between area colleges.

Consult with Veterans regarding their academic concerns and assist them in accessing internal and external resources to address their needs; serve as a Veteran student advocate.

Assists the Coordinator of the Veterans Affairs in assuring compliance with federal, state and College directives in relation to veteran/dependent US Department of Veterans Affairs (DVA) educational benefits.

Assists with certifications of student educational benefits under the US Department of Veteran’s Affairs.

Maintain accurate records in accordance with VA program review requirements.

Conduct professional development seminars for faculty and staff to increase understanding of how to support veteran students and their families.

Serve as the advisor of record for the Student Veterans Association.

Coordinate and publicize activities and events for student veterans, such as social activities, educational and career events, guest speakers, etc.

Uses office/secretarial supplies, computer supplies, and computer software such as Microsoft Word, WordPerfect, Microsoft Access, Datatel, etc.

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