Welcome Desk Service Specialist

Welcome Desk Service Specialist


Rockingham Community College
215 Wrenn Memorial Road
Wentworth, NC 27375
Phone: 336-342-4261


Commensurate with experience and education



Job Category

  • Professional

Application Period

Opens: Thursday, December 17, 2020
Closes: Friday, January 29, 2021

Target Start Date

Thursday, December 17, 2020

Expected Work Hours

M-Th 8 am-5 pm; F 8 am-3 pm; may vary depending on program needs

Reports to

Director of Enrollment Services

Employment Type

Full-Time Staff

Minimum Qualifications

Associate degree.

Demonstrated professionalism and ability to make visitors feel welcomed. Ability to handle student information in a confidential manner and to treat all forms of student communication discretely.

Good computer skills. Demonstrative ability to successfully manage multiple tasks and to demonstrate composure during high-volume periods. Excellent interpersonal, communication, and organization skills – particularly with the telephone. Demonstrated ability to attend to detail and to extend positive customer service.

Honesty, trustworthiness, reliability, flexibility, a sense of humor, genuineness, approachability, and the ability to adhere to schedules are all necessary qualities.


Preferred Qualifications

Bachelor’s degree and work experience in a similar setting require a high degree of customer service while exercising graciousness and calm during high-volume periods.

Position Description

The Welcome Desk Service Specialist serves as the initial greeter for visitors to Whitcomb Student Center. This position serves to welcome and direct persons to locations for services, or to provide information, forms, or other resources, and to maintain a current supply of various sources of information regarding the college and its programs and services. This position receives initial telephone inquiries for the Admissions and Records offices, and provides specified functions related to one or more of the program/service areas of the Student Development Division.

  1. Greets visitors and directs them to their desired locations.
  2. Maintains the physical appearance of the Welcome Desk and surrounding area.
  3. Effectively determines visitors’ needs and assists them accordingly with directions, information, or resources.
  4. Provides general campus directions and event information and general campus information regarding hours of operation, college web site access, and hours of operation for various college offices or service areas.
  5. Maintains an adequate supply of information brochures or other publications regarding college programs and services.
  6. Assists visitors with completion of specified forms.
  1. Answers incoming telephone calls seeking information.
  2. Serves as the main receiver of incoming telephone calls for the Admissions and Records offices.
  3. Receives forms that are delivered for specified offices and secures them for delivery the next business morning.
  4. Assists offices in the Student Center with preparation of letters, telephone calls, scanning, and data entry into Colleague.


How to Apply


Job Post Contact

Joy Chappell
Director of Human Resources
(336) 342-4261, ext. 2265