Under the direction of the Dean of Continuing Education, delivers customer service, administrative and basic technical and/or programmatic assistance and support to adults, and dislocated workers, job seekers, staff and/or business customers.

Essential Duties:  Works closely with WCC staff to market training programs, as well as reaching enrollment and performance measure goals, and works internally to partner with other programs like HRD and College and Career Readiness.  Works with the TPWDB staff to ensure compliance and consistency of funding requirements.  Determines WIOA Title I program eligibility, takes applications and enrolls eligible individuals meeting program guidelines in WIOA Title I training.  Enters all WIOA Title I eligibility, application, and enrollment information required in ncworks.gov. Gathers all documentation required before and during program participation and either stores or submits as required by state and federal guidelines.  Provides case management for WIOA Title I participants including support during completion of training, job search, and job placement assistance, and career development advising.  Provides the initial physical point of contact for customers, determines the general nature of their needs and directs them to appropriate services/staff with excellent customer service skills and professionalism.  Assists all customers with job search/job development/job placement activities, including business customers.  Performs general administrative support to include answering telephone and returning customer inquiries, completing correspondence, purchasing, forms and reports, distributing mail, filing and cross-indexing documents, organizing data into easily retrieved formats, photocopying requested documents and informational material, maintaining storage and inventory control of supplies.  Provides vocational, educational and personal counseling and/or case management for NCWorks Career Center customers individually and in small groups.  Responsible for case management for designated WIOA customers, including mandated case load numbers, eligibility determination, documentation of activities, delivery of required services and follow-up to meet required performance measures.  Responsible for customer assessment, eligibility, enrollment, tracking, and follow up.  Attends training and staff meetings to relay customer information and to learn about various resources or programs.  Assists with special activities, events and programs which may include irregular, evening, and weekend working hours or travel.

Qualifications:  Knowledge of: Principles and practices of PC’s and related software.  Knowledge of counseling methods and practices. Ability to:  Provide technical leadership in career and employment services.  Communicate effectively verbally and in writing.  Operate a PC and related software.  Coordinate efforts with a wide range of organizations in a variety of locations. Develop and maintain effective working relationships with the public, businesses, industries, organizations and the general public.